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Error code reference

Samsung Washer Error Code AC

Communication error

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What the AC error code actually means

Your Samsung washer has detected that its two main circuit boards have stopped communicating with each other, which prevents the machine from running safely. This is often caused by a loose wire connection between the boards rather than a failed part. A technician will check the wiring connections and inspect the control board for any soldering issues.

Diagnostic procedure

The full AC procedure

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MyPros+ · DiagnosticsStep 1 preview
1
First diagnostic step
Check the connector connections between the sub and main PBAs; check for incorrect or loose connections; remove sub PBA C/Panel and check for faulty soldering.
More steps, wiring diagram references, and verified part numbers
Includes expected resistance and voltage values, connector pinouts, and supersession notes for replacement parts.
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Most common causes of AC

Ranked by how often they cause this code
  1. 1Loose or disconnected connector between sub and main PBA
  2. 2Incorrectly seated connector
  3. 3Faulty soldering on sub PBA
  4. 4Failed sub PBA
  5. 5Failed main PBA

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Questions people ask about AC

What does AC mean on a Samsung washer?
The AC code on a Samsung washer means the main control board and the sub control board are not communicating with each other. This communication link is required for the washer to operate, so the machine will stop and display the code when the signal is lost or interrupted. The cause is often a loose or disconnected wiring connector between the two boards, though faulty soldering on the sub board is also a documented cause.
Is it safe to use my Samsung washer when it shows the AC error?
The washer will typically not complete a cycle while the AC error is active, so normal use is not possible in this state. Attempting to force the machine through a cycle is not recommended, as the communication failure means the boards cannot coordinate washer functions properly. Address the error before resuming use.
How much does it cost to repair the AC error on a Samsung washer?
If the fix is simply reseating a loose connector, a service call may cost anywhere from $75 to $150 for labor alone with no parts needed. If the sub PBA requires replacement, total repair costs including parts and labor typically range from $150 to $350 depending on your location and the specific model. Main PBA replacement tends to be more expensive and can push costs toward the higher end of that range or beyond.
Can I fix the AC error code on my Samsung washer myself?
If you are comfortable working inside appliances, you can start by unplugging the washer and checking the wiring connectors between the sub and main PBAs for looseness or incorrect seating. Reseating connectors firmly resolves many AC error cases without any parts replacement. If the connectors look fine, inspecting the sub PBA for cracked solder joints requires more skill and may be better left to a technician.
Will resetting my Samsung washer clear the AC error code?
A power reset, done by unplugging the washer for a few minutes and plugging it back in, may temporarily clear the AC code if the cause was a momentary signal interruption. However, if the underlying issue is a loose connector, bad solder joint, or failed board, the code will return once the washer attempts to operate again. A reset is worth trying first, but a physical inspection of the connections is necessary for a lasting fix.

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