mypros+
Error code reference

Kenmore Range Error Code 1c2c

Incorrect keyboard loop value

Incorrect keyboard loop value – control disables all outputs and deactivates lighting and timers.

First step from the service manual

Check keypad membrane switch continuity and wiring.

The complete diagnostic procedure includes additional test steps, resistance specifications, wiring diagram references, and component test points.

MyPros+ Max

Get the full diagnostic procedure for 1c2c.

  • Step-by-step tests with expected resistance, voltage, and continuity values
  • Wiring diagram references and connector pinouts from the OEM service manual
  • Verified part numbers when replacement is required
Get the full procedure

$29/month · Cancel anytime · Or $9.95 3-day pass

What 1c2c means on a Kenmore range

Error code 1c2c on a Kenmore range indicates that the control board has detected an incorrect keyboard loop value. The keyboard loop is an internal circuit that the control board continuously monitors to verify that the keypad membrane switch assembly is functioning within expected parameters. When the control reads a value outside the acceptable range, it interprets this as a fault condition and responds by disabling all outputs, which includes the burners, oven elements, and any connected relays. Lighting circuits and timer functions are also deactivated as part of this protective shutdown.

The keyboard loop works by sending a low-voltage signal through a series of resistive traces embedded in the membrane keypad. Each key press changes the loop resistance in a predictable way, and the control uses this to identify which button was pressed. If the loop resistance reads too high or too low due to a damaged membrane, a broken wire, or a contaminated connector, the board flags the value as incorrect and locks out operation. This is a safety measure to prevent unintended activation of heating elements from phantom key inputs.

The most direct starting point for diagnosis is inspecting the keypad membrane switch itself and the wiring harness that connects it to the control board. Membrane switches can develop cracks in their conductive traces over time, particularly along fold lines or in areas exposed to grease and moisture. Connector pins can also corrode or back out of their housings, creating intermittent or elevated resistance in the loop circuit. In some cases, the control board itself has failed and is misreading a valid loop value, though this is a less common root cause.

Source: manufacturer service documentation.

Common causes of 1c2c

  1. 01

    Damaged keypad membrane switch

    Part replacement

    The conductive traces inside the membrane keypad can crack or delaminate, especially along fold lines or in areas exposed to spills and heat. This changes the loop resistance to a value the control board does not recognize as valid.

  2. 02

    Loose or corroded wiring connector

    Wiring / connection

    The ribbon cable or wiring harness connecting the membrane switch to the control board can develop corrosion, loose pins, or partial disconnection, causing the loop signal to read outside the expected range. Check each connector for secure seating and clean contacts.

  3. 03

    Moisture or grease contamination in the keypad

    Part replacement

    Liquid or grease that has seeped behind the keypad membrane can short internal traces or bridge contacts, producing an incorrect loop reading. Inspect the membrane surface and surrounding area for signs of contamination.

  4. 04

    Broken or pinched wiring harness

    Part replacement

    The wire harness running from the keypad to the control board can be pinched during reassembly or worn through over time, causing an open or short circuit in the keyboard loop. Visually trace the harness for any visible damage.

  5. 05

    Failed control board

    Part replacement

    If the keypad, connectors, and wiring all test correctly, the control board itself may have a fault that causes it to misinterpret a valid keyboard loop value. This is the least common cause and should be diagnosed only after all other components are confirmed good.

See the test procedure for each cause

Frequently asked questions about 1c2c

What does 1c2c mean on a Kenmore range?
The 1c2c code means the control board has detected an incorrect value from the keyboard loop circuit, which monitors the keypad membrane switch. When this fault occurs, the control shuts down all outputs including burners, oven elements, lighting, and timers. The error is a protective response to prevent unintended operation caused by a faulty or damaged keypad assembly.
Can I fix the 1c2c error myself, or do I need a technician?
A knowledgeable DIYer can perform initial diagnostics by checking the keypad wiring connectors for secure seating and visible damage. If the membrane switch itself has failed, replacing it requires sourcing the correct part and carefully reassembling the control panel, which is a manageable repair for someone comfortable with appliance disassembly. If the control board is the root cause, replacement is more involved and a technician may be preferable.
Is it safe to use my Kenmore range while the 1c2c code is active?
No, the range should not be used while this code is active. The control board has intentionally disabled all outputs, meaning the burners and oven elements will not respond to commands. Attempting to override or bypass this fault condition is not recommended, as the underlying keypad fault could cause unintended operation once the lockout is cleared.
Will resetting the range clear the 1c2c error code?
A power reset by unplugging the range or cycling the breaker for several minutes may temporarily clear the code, but it will return if the underlying hardware fault is not corrected. The control board will re-test the keyboard loop on startup and flag the error again if the membrane switch or wiring is still defective. A reset alone is not a fix.
How much does it cost to repair a Kenmore range showing code 1c2c?
Repair costs depend on which component has failed. A replacement keypad membrane switch typically costs in the range of $30 to $100 for parts, depending on the specific model. If the control board requires replacement, parts alone can range from $100 to $300 or more. Adding professional labor will increase the total cost, generally by $75 to $150 per hour depending on your region.

78,000+ service manuals · 160,000+ error codes · 55+ brands

Get Started

$29/month · Cancel anytime · Or $9.95 3-day pass