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Model reference

Samsung RF24J9960S4/AA

Refrigerator

3 documents72 error codes13 service modes

Available documentation

Service Manual

  • SAMSUNG REFRIGERATOR Technical Service Guide - French Door Refrigerator127 pg
    Covers this model
  • REFRIGERATOR FRENCH DOOR REFRIGERATOR Technical Service Guide127 pg
    Covers this model

Tech Sheet

  • Fast Track Troubleshooting11 pg
    Covers this model
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Error codes (72)

CodeMeaning
11EPantry Room sensor error13EHumidity sensor error14ESparkling water tank sensor error15EIce Room Sensor error.16EFridge internal humidity sensor error.17ESparkling Sensor error1EFreezer sensor error21EFreezer fan error22EFridge fan error23ECondenser fan (C-Fan) error24EIce Maker (Fridge) sensor error25EFreezer defrosting error26ECool Select Room defrosting error27ECool Select Room fan error28EIce Maker (Fridge) function error29EIce Room sensor error2EFridge sensor error30EIce Maker fan error31ECool Select Room Fan error39EPantry fan error40EMain PCB to Panel PCB communication error.41EMain PCB to Dispenser Panel PCB communication error.44EF Compressor Inverter MICOM to Main MICOM communication error.45ER Compressor Inverter MICOM to Main MICOM communication error.46EI/O Expander to Main MICOM communication error.47EMain PCB to Dispenser Panel PCB communications error.4EFreezer compartment defrosting sensor error51EF Compressor start failure error.52EF Compressor IPM fault error.53EF Compressor location detection error.
View all 72 error codes
54EF Compressor motor constraint error.55EF Compressor low voltage error56EF Compressor over voltage error5EFridge compartment defrosting sensor error61ER Compressor start failure error.62ER Compressor IPM fault error.63ER Compressor location detection error64ER Compressor motor constraint error.65ER Compressor low voltage error66ER Compressor over voltage error6EExternal air sensor error71EFreezer compartment abnormal high-temperature indicator blinks72EFridge compartment abnormal high-temperature indicator blinks76ESparkling Tank Overflow error77EWater Supply to Sparkling Tank error7ECool Select Room sensor error81EF Comp (Freezer Compressor) start failure error82EF Comp IPM Fault error83EDoor Handle Heater open error.84EFridge Ice Duct Heater error85EFridge Ice Bucket Heater error86EF Comp over voltage error87ER Comp (Refrigerator Compressor) start failure error88ER Comp IPM fault error89ER Comp location detection error90ER Comp motor constraint error91ER Comp low voltage error92ER Comp over voltage error93ESparkling Tank Overflow94EWater Supply to Sparkling Tank error95ER Comp IPM fault error96ER Comp location detection error97ER Comp motor constraint error98ER Comp low voltage error99ER Comp over voltage error9ECool Select Room defrosting sensor errorOP - ChPanel to Main MICOM Option error.OP ChPanel to Main MICOM option error.Pc - ChPanel to Main MICOM communication errorPc ChPanel to Main MICOM communication errorSparkling Tank OverflowSparkling tank overflow sensor errorWater Supply to Sparkling Tank ErrorSparkling tank water level sensor error

Service modes (13)

  • AP Mode (Network Connection)["Press Fridge Key + Energy Saver Key together for 3 seconds to turn AP Mode on or off."]
  • AP Mode (Wi-Fi Network Connection)Press Fridge + Energy Saver keys together for 3 seconds to toggle AP Mode on or off.
  • Cooling Off Mode (Shop Mode)Press and hold Fridge + Freezer + Door Alarm buttons simultaneously for 5 seconds during normal…
  • Demo Mode (Store Mode)Press and hold 'Freezer', 'Fridge', and 'Control Lock' simultaneously until you hear a chime
  • Diagnostic Mode (Error Code Display)Press and hold 'Freezer' and 'Control Lock'
  • Force Mode (Compressor on / Defrost)1
  • Load Condition Display Mode1
  • Load Mode1
  • Option Setting Mode1
  • Self-Diagnostic ModePress Freezer + Control Lock simultaneously for 10 seconds
  • Sparkling Assembly TestOpen one of the top fridge doors
  • Sparkling Load Condition Display ModePress Quick Making + Sparkling Making keys simultaneously for 8 seconds.
  • Test Mode (Manual Operating / Manual Defrosting)1. Press Freezer + Control Test keys simultaneously for 6 seconds. ALL ON/OFF will blink at 0.5…

Full entry steps, exit procedures, and test sequences are available in Max.

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