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Model reference

Fisher & Paykel GW711

Washer

7 documents94 error codes41 service modes

Available documentation

Service Manual

  • Smart Drive Electronic Washing Machine25 pg
    Covers this model
  • ELECTRONIC WASHING MACHINE PHASE 6 Series 11 120v 60 Hz Supplementary manual41 pg
    Covers this model
  • ELECTRONIC WASHING MACHINE PHASE 6 Series 11 120v 60 Hz41 pg
    Covers this model
  • Smartdrive Washing Machine 51776950 pg
    Covers this model
  • Smartdrive® Washing Machine50 pg
    Covers this model
  • SMARTDRIVE® WASHING MACHINE Diagnostic Guide50 pg
    Covers this model

Tech Sheet

  • Diagnostics Smart Drive Phases 1 650 pg
    Covers this model
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Error codes (94)

CodeMeaning
1Motor Controller Module (Display for Phase 1) has encountered an error when…10The temperature sensor may be open circuit or the ambient temperature is below…104Communications error between Display module and Motor Controller (Phase 2 to 6).105Communications error timeout between Display module and Motor Controller (Phase…106Display to Motor Controller module communications error (Phase 2 to 3 and Phase…107Display Module detected that the Motor Controller module has reset when it…108Comms CRC error (Phase 6 IW Display only).11While measuring the water level, the Motor Controller micro has detected a…12The Motor Controller module has found the water level above flood level and…127Machine setup error13The Display module has detected that the pump is on when it should be off…130Single Rotor Position Sensor error131Repetitive Rotor Position Sensor error132Single current trip133Repetitive current trip134Single current trip and Rotor Position error simultaneously (Phase 4).136Motor stall14The Display Module has detected that the pump is not on when it should be…144Motor Controller software trap15The Display Module has read an incorrect voltage on the pump circuit (Phase 1…160Basket has re-engaged itself during agitate, possibly due to air bell leak…161Hardware / EEPROM supply mismatch162Brake deceleration time-out163Valve reset pin connect fault164Brake function time-out17Display / Motor Controller running out of sequence (Phase 1).18Display / Motor Controller running out of sequence (Phase 1).19Display / Motor Controller running out of sequence (Phase 1).192Motor PMW reset pin connect fault2An error has been encountered when trying to read the pressure sensor.
View all 94 error codes
20Display / Motor Controller running out of sequence (Phase 1).22Display / Motor Controller running out of sequence (Phase 1).23Display / Motor Controller running out of sequence (Phase 1).230EEPROM value out of range231MW GW Link Error232COMMS Timeout 5 Sec233EEPROM Read Error234Lid Lock Open Circuit235Lid Lock Short Circuit236Incompatible EEPROM Version237Temperature Sensor Error238Lid Lock Fail In-Line Test (1)239Lid Lock Fail In-Line Test (2)240Hall Out Of Order / RPS Fault241Function Time Out242OOB Hit Greater than Max for 5 Sec243Stepper Test Failure25The Intuitive Display has detected a problem with the LCD (Phase 5 IW only).28Display / Motor Controller running out of sequence (Phase 1).29Display / Motor Controller running out of sequence (Phase 1).3The Motor Controller Module has found a memory error.30Display / Motor Controller running out of sequence (Phase 1).32The Display Module has detected that the pump is on when it is off (Phase 1…33The Module has detected a water valve fault (Phase 1).34The circuit that controls the braking of the motor is faulty (Phase 1).35The Display Module has sent a false signal to the Motor Controller (Phase 1 MC…36The Motor Controller module has needed to top up the water level more than 4…37While draining, the water level reading from the pressure sensor has not…38The Motor Controller module has recorded a water level of empty while…39The pressure tube has become blocked, kinked, or fallen off completely, or the…4The Motor Controller has had difficulty communicating with the Display Module…40During basket check, the Motor Controller found the basket is not engaged even…41The temperature sensor is measuring temperatures above 110°C, probably due to a…42The Motor Controller has had confusing information feedback regarding the rotor…43The Motor Controller found the OOB (out of balance) switch signal indicates the…44The Motor Controller has sensed a water level in the tub during spin, possibly…45On power up, the display has checked its memory against a known reference and…46The Intuitive Display has detected a problem with its internal EEPROM (Phase 5…47During basket check, the Motor Controller found the basket not engaged and…48Motor Controller measured voltages from the valve diagnostic circuit indicating…49Motor Controller measured a voltage indicating the cold (proportional) valve is…5The Display Module has had difficulty communicating with the Motor Controller…50Motor Controller measured a voltage indicating the hot (digital) valve is…51Diverter valve fault52More than 6 attempts to top-up the water level in the tub; the diverter valve…53Rotor Position Sensor step fail54Motor/Motor Controller module step fail55System step fail (Phase 3 to 6).56During basket check, the machine could not determine a valid tub status (Phase…57Brown out during Display EEPROM write58Pressure transducer at maximum adjustment59ID out of range6The Motor Controller module (Display Module for Phase 1) has received an…60Motor Controller memory check fault61Brown out during Motor Controller EEPROM write62Motor Controller module has detected an excessive pump current (Phase 5).63Motor Controller detected an internal communications problem between its main…64Pressure transducer (Ptx) error65Pressure transducer (Ptx) error66Pressure transducer error7The Display module has found a memory fault.8The Display micro has not been able to start up correctly (Phase 1 only).81Phase 2 to 3 Display/Motor Controller communication error (see fault code 106).9The Display size switch setting does not match that stored in memory.

Service modes (41)

  • Data Display Mode (IW models)From diagnostic mode, push the LIFECYCLES button again (SPECIAL button on Phase 5)
  • Data Download["Enter Diagnostic Mode.","Press START/PAUSE.","GW/MW/LW
  • demonstrationPress and hold the ADVANCE button, then press the POWER button.
  • Demonstration ModePress and hold the ADVANCE button, then press the POWER button.
  • diagnostic1
  • Diagnostic Mode1
  • Diagnostic Mode (GW/MW/LW models)1
  • Diagnostic Mode (IW models)1
  • Drain Pump Test (GW/MW/LW)["Enter Diagnostic Mode.","Phase 3 only
  • Drain Pump Test (IW models)["Enter Diagnostic Mode.","Press the FABRIC CARE button to activate pump."]
  • Drain Pump Test (within Diagnostic Mode)Enter Diagnostic Mode
  • Fault Code Display (GW/MW/LW)1
  • Hot Bowl Flag Reset (IW)["Enter Control Option mode.","Push ADJUST button (Phase 5
  • Hot Tub Flag ResetEnter Diagnostic Mode
  • Lid Switch / Out of Balance Switch Test (GW/MW/LW)["Enter Diagnostic Mode.","Phase 3 only: press the ADVANCE button once.","Phases 4-5 only: press…
  • Lid Switch Test (IW Phase 5)["Enter Diagnostic Mode.","Bring up the Machine Status display.","Open and close lid to change…
  • Option Adjustment Mode1
  • Option Adjustment Mode (GW/MW/LW Phases 1-5)["With SmartDrive powered on at the wall and with the LEDs off.","Press and hold the START/PAUSE…
  • Option Adjustment Mode (IW Phase 5)1
  • Option Adjustment Mode (IW Phase 6)1
  • Option Adjustment Mode (Phase 5 IW)["Turn the machine on.","Press and hold the OPTIONS button for 4 seconds.","The Adjust Options Menu…
  • Option Adjustment Mode (Phase 6 IW)["Turn the machine on.","Press and hold the OPTIONS UP button for 3 seconds until a beep is…
  • Pump Pulse Setting (within Size Setting Mode)1
  • Recycle Feature ToggleEnter Diagnostic Mode. Use WATER LEVEL UP button to toggle recycle. MEDIUM WATER LEVEL LED off =…
  • Recycle Feature Toggle (GW/MW/LW)["Enter Diagnostic Mode.","Phase 3 only
  • Recycle Feature Toggle (IW)["In Control Options mode (same as RESTART setting).","Push ADJUST button (Phase 5
  • Restart Feature Toggle1. Power off at the machine but on at the wall outlet. 2. Press and hold WASH TEMP DOWN button then…
  • Restart Feature Toggle (GW/MW/LW)["Enter Diagnostic Mode.","Phase 3 only
  • Restart Feature Toggle (IW)["Enter Diagnostic Mode.","Press OPTIONS button to bring up CONTROL OPTION screen.","Push ADJUST…
  • restart_recycle_reset1. Enter Diagnostic Mode (power on at wall, off at console; press and hold WASH TEMPERATURE DOWN…
  • Restart/Recycle Setting Mode1. Enter Diagnostic Mode (power on at wall, off at console; press and hold WASH TEMPERATURE DOWN…
  • Size Setting Mode1
  • Size Setting Mode (GW/MW/LW Phase 4-6)1
  • Size Setting Mode (GW/MW/LW Phases 4-6)1
  • Size Setting Mode (IW models)1. Turn power on at the power point and off at the console. 2. Press and hold the FABRIC CARE…
  • Size Setting Mode (IW Phase 5)["Turn the power on at the power point and off at the console.","Press and hold the FABRIC CARE…
  • Size Setting Mode (IW Phase 6)["Turn the power on at the power point and off at the console.","Press and hold the FABRIC CARE…
  • size_setting1. Turn power on at the power point and off at the console. 2. Press and hold the TEMPERATURE UP…
  • Water Valve Test (GW/MW/LW)["Enter Diagnostic Mode.","Press WASH TEMP UP to turn hot water valve on (Hot LED on when…
  • Water Valve Test (IW models)["Enter Diagnostic Mode.","Press HOW DIRTY down button to turn cold water valve on.","Press HOW…
  • Water Valve Test (within Diagnostic Mode)Enter Diagnostic Mode

Full entry steps, exit procedures, and test sequences are available in Max.

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