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Error code reference

Fisher & Paykel Washer Error Code 243

Stepper Test Failure

Stepper Test Failure: Rotor Position Sensor fault; motor controller attempted a motor step test and found motor did not step to correct position (Phase 6).

First step from the service manual

Check wiring; see fault codes 53 and 54.

The complete diagnostic procedure includes additional test steps, resistance specifications, wiring diagram references, and component test points.

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What 243 means on a Fisher & Paykel washer

Error code 243 on a Fisher & Paykel washer indicates a Stepper Test Failure caused by a Rotor Position Sensor (RPS) fault. During a motor step test, the motor controller sends a specific sequence of electrical signals to advance the motor through a defined position. In Phase 6 of that sequence, the controller checks feedback from the rotor position sensor to confirm the motor has moved to the expected angular position. When the motor fails to reach that position or the sensor reports an incorrect reading, the controller logs fault code 243 and halts operation.

The rotor position sensor is a critical feedback component in Fisher & Paykel's direct-drive motor system. It continuously monitors the rotor's angular location and reports that data to the motor controller. If the sensor itself is faulty, its wiring is damaged, or the connections between the sensor and the controller have degraded, the controller cannot confirm correct motor positioning. This fault is closely related to fault codes 53 and 54, which cover RPS-specific errors, and those codes should be checked alongside 243 to fully diagnose the root cause.

Wiring integrity is the first area to inspect, as loose connectors, chafed wire insulation, or corroded terminals between the rotor position sensor and the motor controller are common sources of this fault. Beyond wiring, the sensor itself may have failed, or the motor windings may have an issue preventing the rotor from physically completing the step sequence. A complete diagnosis should include visual inspection of the wiring harness, continuity checks on the sensor circuit, and a review of any accompanying fault codes.

Source: manufacturer service documentation.

Common causes of 243

  1. 01

    Faulty or corroded wiring connections

    Wiring / connection

    Loose, corroded, or damaged connectors in the wiring harness between the rotor position sensor and the motor controller are the most frequent trigger for this fault. Inspect all connectors along the harness for corrosion, bent pins, or loose seating.

  2. 02

    Failed rotor position sensor

    Part replacement

    The rotor position sensor itself may have failed internally, causing it to report incorrect or no positional feedback during the motor step test. Fault codes 53 and 54 appearing alongside 243 strongly suggest sensor failure.

  3. 03

    Damaged wiring harness

    Part replacement

    Chafed, pinched, or broken wires in the harness connecting the sensor to the motor controller can interrupt the signal path. A continuity check on the sensor circuit wiring will identify open or short circuits.

  4. 04

    Motor controller fault

    Part replacement

    If the motor controller itself has failed or has a damaged output stage, it may be unable to correctly drive the motor through the step test sequence or interpret RPS feedback. This is typically diagnosed after ruling out wiring and sensor issues.

  5. 05

    Motor winding or rotor mechanical issue

    Part replacement

    A problem with the motor windings or a mechanical obstruction preventing rotor movement could cause the motor to fail to reach the expected position in Phase 6. Check for unusual resistance in the motor windings and confirm the drum turns freely by hand.

See the test procedure for each cause

Frequently asked questions about 243

What does 243 mean on a Fisher & Paykel washer?
Error code 243 indicates a Stepper Test Failure tied to a Rotor Position Sensor fault. During a motor self-test, the controller checks that the motor steps to the correct position in Phase 6 of the sequence. When the motor fails to reach that position or the sensor reports incorrect data, code 243 is generated. It is closely linked to fault codes 53 and 54, which should also be checked.
Can I fix error code 243 myself on a Fisher & Paykel washer?
Some causes of code 243, such as loose or corroded wiring connectors, can be addressed by a confident DIYer with basic electrical knowledge. Inspecting and reseating the connectors on the rotor position sensor harness is a reasonable first step. However, replacing the rotor position sensor, wiring harness, or motor controller involves working with the washer's motor system and may require a qualified technician.
Is it safe to use my Fisher & Paykel washer when code 243 is showing?
No, you should not continue running the washer while code 243 is active. The motor controller has detected that the motor is not behaving correctly, and operating the machine in this state could cause further damage to the motor, controller, or related components. Resolve the fault before resuming use.
Will resetting my Fisher & Paykel washer clear error code 243?
A power reset may temporarily clear the code, but if the underlying fault with the rotor position sensor or its wiring still exists, the error will return during the next motor test or wash cycle. A reset is useful for confirming whether the fault is intermittent, but it is not a substitute for diagnosing and correcting the root cause.
How much does it cost to repair a Fisher & Paykel washer showing error code 243?
Repair costs vary depending on what component has failed. If only a wiring connection needs to be cleaned or reseated, costs could be minimal. Replacing the rotor position sensor typically runs in the range of $50 to $150 for the part, while motor controller replacement can range from $150 to $400 or more depending on the model. Adding a service call and labor will increase the total, generally placing full repairs in the $150 to $500 range.

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