Fisher & Paykel Washer Error Code 243
Stepper Test Failure
Stepper Test Failure: Rotor Position Sensor fault; motor controller attempted a motor step test and found motor did not step to correct position (Phase 6).
First step from the service manual
Check wiring; see fault codes 53 and 54.
The complete diagnostic procedure includes additional test steps, resistance specifications, wiring diagram references, and component test points.
Get the full diagnostic procedure for 243.
- Step-by-step tests with expected resistance, voltage, and continuity values
- Wiring diagram references and connector pinouts from the OEM service manual
- Verified part numbers when replacement is required
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What 243 means on a Fisher & Paykel washer
Error code 243 on a Fisher & Paykel washer indicates a Stepper Test Failure caused by a Rotor Position Sensor (RPS) fault. During a motor step test, the motor controller sends a specific sequence of electrical signals to advance the motor through a defined position. In Phase 6 of that sequence, the controller checks feedback from the rotor position sensor to confirm the motor has moved to the expected angular position. When the motor fails to reach that position or the sensor reports an incorrect reading, the controller logs fault code 243 and halts operation.
The rotor position sensor is a critical feedback component in Fisher & Paykel's direct-drive motor system. It continuously monitors the rotor's angular location and reports that data to the motor controller. If the sensor itself is faulty, its wiring is damaged, or the connections between the sensor and the controller have degraded, the controller cannot confirm correct motor positioning. This fault is closely related to fault codes 53 and 54, which cover RPS-specific errors, and those codes should be checked alongside 243 to fully diagnose the root cause.
Wiring integrity is the first area to inspect, as loose connectors, chafed wire insulation, or corroded terminals between the rotor position sensor and the motor controller are common sources of this fault. Beyond wiring, the sensor itself may have failed, or the motor windings may have an issue preventing the rotor from physically completing the step sequence. A complete diagnosis should include visual inspection of the wiring harness, continuity checks on the sensor circuit, and a review of any accompanying fault codes.
Source: manufacturer service documentation.
Common causes of 243
- 01
Faulty or corroded wiring connections
Wiring / connectionLoose, corroded, or damaged connectors in the wiring harness between the rotor position sensor and the motor controller are the most frequent trigger for this fault. Inspect all connectors along the harness for corrosion, bent pins, or loose seating.
- 02
Failed rotor position sensor
Part replacementThe rotor position sensor itself may have failed internally, causing it to report incorrect or no positional feedback during the motor step test. Fault codes 53 and 54 appearing alongside 243 strongly suggest sensor failure.
- 03
Damaged wiring harness
Part replacementChafed, pinched, or broken wires in the harness connecting the sensor to the motor controller can interrupt the signal path. A continuity check on the sensor circuit wiring will identify open or short circuits.
- 04
Motor controller fault
Part replacementIf the motor controller itself has failed or has a damaged output stage, it may be unable to correctly drive the motor through the step test sequence or interpret RPS feedback. This is typically diagnosed after ruling out wiring and sensor issues.
- 05
Motor winding or rotor mechanical issue
Part replacementA problem with the motor windings or a mechanical obstruction preventing rotor movement could cause the motor to fail to reach the expected position in Phase 6. Check for unusual resistance in the motor windings and confirm the drum turns freely by hand.
Frequently asked questions about 243
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