Fisher & Paykel Washer Error Code 13

Error code 13 is a Phase 1 Pump Fault, meaning the display module has detected the drain pump is active when it should be off. This mismatch between the expected and actual pump state causes the washer to stop operation. It typically points to a pump blockage or a triggered thermal cut-out safety device within the pump circuit.

It is not advisable to continue using the washer while error code 13 is active. The fault indicates the pump is operating outside of its normal commanded cycle, which can signal an underlying electrical or mechanical issue. Continued operation could worsen pump damage or cause water-related problems. The machine should be inspected and the fault resolved before resuming normal use.

Repair costs vary depending on what caused the fault. If only a blockage needs to be cleared, the cost may be minimal, covering just a service call fee in the range of $75 to $150. If the thermal cut-out or pump motor requires replacement, total parts and labor costs typically range from $150 to $350 or more, depending on local labor rates and part availability. Control module replacement, if needed, can push costs higher.

Start by checking the drain pump for blockages, as a clogged impeller is the most common trigger. Clear any debris from the pump filter and impeller housing, then check whether the pump's thermal cut-out device has activated. If the thermal cut-out has tripped due to overheating, clearing the blockage and allowing the pump to cool may restore normal function. If the fault persists, further inspection of the pump motor and wiring is needed.

A simple power reset may temporarily clear the error display, but it will not resolve the underlying cause. If a blockage or a tripped thermal cut-out is responsible for the fault, the code is likely to return once the washer resumes operation. The pump and its associated components should be physically inspected and corrected before relying on a reset.